This dissertation explores the challenges of addressing accessibility in cultural heritage sites and institutions, specifically focusing on the barriers faced by individuals with disabilities. Drawing on a combination of literature review, site survey, interviews and questionnaire, the study examines the ways in which cultural heritage sites and institutions can better address accessibility, even when faced with budget or heritage protection constraints.
The research demonstrates that despite these limitations, there are always opportunities to address accessibility through creative solutions and a willingness to go beyond ‘reasonable adjustments’. The study argues that improving accessibility benefits not only individuals with disabilities but also the wider public by offering new perspectives and opportunities for engagement with cultural heritage. The research also highlights the importance of a collaborative approach to improving accessibility, with a shared responsibility for making adjustments and creating inclusive spaces that go beyond legal obligations. Research demonstrates how different institutions have addressed accessibility challenges in various ways and uses these examples alongside other research to examine low-cost, high-impact solutions.
The dissertation concludes by suggesting that further research is needed to explore the impact of accessibility measures on the experiences of visitors with disabilities and to investigate the potential of technology and digital tools to improve accessibility. Ultimately, the study argues that addressing accessibility in cultural heritage is not only a legal and moral obligation but also a way to ensure that cultural heritage is accessible and enjoyable for all.
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