Library Dissertation Showcase

Overcoming the Challenges of Implementing Project Management Office (PMO) – A Case of IT Firms in Pakistan

  • Year of Publication:
  • 2021

With continuous rate of failure of IT projects and being an area of challenged projects, the necessity to implement a Project Management Office (PMO) continue. Failure of IT projects is the issue faced by organisations in Pakistan. The key objective of this research is to identify and overcome the barriers to implement a PMO in IT organisations in Pakistan. The research was focused on Multinet and Nayatel which are major IT firms in Pakistan. This research adopted a mixed methodology using both quantitative and qualitative approaches. The data was collected by using survey questionnaire and semistructured interviews. Quantitative data were analysed using SPSS whereas qualitative data was analysed using a thematic analysis. The key findings of this research demonstrate that the major barriers to implementing a PMO are culture, lack of experienced managers and staff, lack of communication and lack of project management training. The findings of this research also identified ways to overcome these barriers including adopting a flexible culture, hiring skilled project managers and staff, develop proper communication channels and offer training to staff to prepare them for implementing a PMO. This research provides implications for IT firms in Pakistan to help them understand the common barriers and ways to overcome them to ensure success of IT projects.

 Keywords: PMO, project managers, culture, management, communication, IT, training

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